Refund policy

Refund & Return Policy

PrimeComputers

Effective Date: [Insert Date]

At PrimeComputers, we strive to ensure customer satisfaction with every purchase. This Refund & Return Policy outlines the conditions under which returns, exchanges, and refunds are processed.

1. Eligibility for Returns

You may request a return or exchange if:

The product is defective or damaged upon delivery
The wrong item was delivered
The product is unused and in its original packaging

Return requests must be made within 3–7 days of receiving the product.

2. Non-Returnable Items

The following items are not eligible for return or refund:

Used or physically damaged items (not due to delivery)
Products without original packaging or accessories
Software, digital products, or opened licensed items
Items purchased on clearance or special discount (unless defective)

3. Refund Process

Once your return is received and inspected:

Approved refunds will be processed within 5–10 business days
Refunds will be issued via the original payment method
In some cases, store credit may be offered

4. Exchange Policy

We offer exchanges in the following cases:

Defective products
Incorrect items delivered

Exchanges are subject to product availability.

5. Return Shipping

Customers may be responsible for return shipping costs unless the item is defective or incorrect
Shipping charges are non-refundable

6. Cancellation Policy

Orders can be canceled before shipment only
Once shipped, cancellation is not possible; the return policy will apply instead

7. Warranty

Laptops and accessories may come with a manufacturer warranty.
Customers are advised to contact the respective service center for warranty claims.